OUR COMPANY
Leading with trust to change lives
our story
Relationship, trust, and influence are words of conviction for TrestleTree, not convenience. The tale of TrestleTree started with a cord of relationships between one older brother who is a family physician, two best friends from college, and three retail pharmacies in Northwest Arkansas. The genesis of TrestleTree began in 1998 when Ted Borgstadt was a partner in a few retail pharmacies. The pharmacy customers were coming to get their prescriptions filled directly from visiting their doctor. The customers could tell the pharmacist what the physician directive was, but it was evident that most customers were not following through with what they knew to do.
“They knew what to do, but they were not following through"
A conversation began on Ted’s screened-in porch between Ted, his best friend from college, a Clinical Psychologist, Clint Gabbard, and Ted’s older brother, Dan, a family physician in Fresno, CA. The three were out to solve the world’s problems on the porch, not to start a new company. Dan was clear that he didn’t have much extra time to spend with patients because he always had a patient waiting in the next room. Clint commented that the customers knew what to do, but they were not following through, so it wasn’t a knowledge issue, but rather the real issue was a behavioral problem.
“How do we train health professionals to build a relationship of trust?”
This conversation was revisited over the course of a couple of years, and a path started to become clear. What if we could create a unique training for health professionals that would give them the pragmatic skills of a psychologist to help patients change difficult health behaviors? How do we train health professionals to build a relationship of trust and earn the right to influence, versus the traditional approach for healthcare which is to lead with knowledge and inform patients what they need to do?
“Our goal was to equip health professionals with the skills to influence positive change for people that habitually struggle to change”
Informing patients only has a positive impact on people who are motivated and ready to make a change, but does little to nothing to engage or change a person who is unmotivated and has given up hope to change. Our goal was to equip health professionals with the skills to influence positive change for people that habitually struggled to change. This is who we are at TrestleTree…. we are builders of trust, carried on the back of relationships, that will lead to meaningful, measurable, and sustainable health behavior change for anyone and everyone.
vision and mission
Earning the right to influence
Vision
TrestleTree exists to celebrate and pursue health transformation in people
Mission
We use our knowledge, integrity, and influence to reduce healthcare spending by fostering impactful, lasting change and helping people achieve maximum health outcomes
values
Growth and change are achievable
TrestleTree chooses to be an agent of influence, with full belief that growth and change are achievable and advisable to move towards the highest levels of holistic, healthy living. We seek to influence with care through empathy and respect. We seek to influence with knowledge and expertise.
TrestleTree celebrates life as a mosaic, rich with messiness, meaning, and texture.
TrestleTree promotes life fullness and joy as vital ingredients in our work with others.
TrestleTree seeks integrity, honesty and practiced ethical behavior in our work.
TrestleTree seeks to hold persons involved with this company in trust: We value the preciousness in others, including their uniqueness, diversity, particular vulnerabilities, and possibilities.
certifications
We’re proud to be recognized for our commitment to security and exceptional care
URAC accredited since 2006
URAC is a nonprofit organization developing evidence-based measures and standards through inclusive engagement with a range of stakeholders committed to improving the quality of health care.
